Refund policy

Handmade Straps (Custom‑Made Items)

All Toshi Straps are individually handmade to your specification. Because each strap is custom‑made, returns are not accepted unless the item is faulty.

All straps are checked during manufacture and before shipping, so it is unlikely you will find a fault, but if your strap arrives damaged or incorrect, please contact me within 7 days of delivery. I will repair or replace the item where appropriate.

Accessories (Non‑Custom Items)

Accessories that are not handmade may be returned within 14 days of delivery, provided they are: – unused – in original condition – in original packaging.

Return postage is the responsibility of the customer unless the item is faulty. Please contact me before returning anything.

Order Changes & Cancellations

If you need to change or cancel a strap order, please contact me as soon as possible. I will do my best to accommodate your request, but if work has already begun, some changes may not be possible. Cancellations are only possible before work has started.

Gift Cards

Gift cards are non‑refundable and cannot be exchanged for cash.

Contact

If you have any questions about returns or need assistance with an order, please get in touch via the Contact page.